Privacy Policy
Last updated: [Date]
Information We Collect
When you place an order or contact us, we may collect: your name, phone number, delivery address, emirate, order details, and optionally your email — shared via our website order form, WhatsApp, or Instagram.
How We Use Your Information
We use this information only to process and fulfil your order, communicate with you about order status and delivery, and improve our products and service. We do not sell or share your personal information with third parties for marketing purposes.
Payment Information
Payments are processed through a licensed third-party UAE payment provider. Treats by Luna does not collect, see, or store your card details at any point.
Data Retention
We retain order information only as long as necessary for order fulfilment and basic business record-keeping.
Cookies
Our website may use basic cookies to support site functionality and understand how visitors use the site. No sensitive personal data is collected through cookies.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us via Instagram or WhatsApp.
Changes to This Policy
We may update this policy occasionally to reflect changes in our practices. The latest version will always be available on this page.
This site aims to align with the UAE's data protection principles.